Basic | |
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Real name | LaVon Hayes |
I am a | Teacher |
Seeking a | Teaching Job |
Join Date | 28/10/2018 |
Profile | |
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Destination Countries - School Locations | Dominican Republic, Costa Rica |
Resume - Employer Information | LAVON HAYES (814)403-7003| LaVonHayes85@Gmail.com Summary ________________________________________________________________________ Looking to obtain a position by multi-tasking, working effectively with my team, and providing quality service in a fast-paced work environment. SKILLS ________________________________________________________________________ MS Office proficient Understands grammar Able to Multi-Task Proper Documentation Filing Knowledge of some medical terminology Proofreading Experience Wisconsin Physicians Services; Hampton, VA July 2017- Current Claims Support Representative • Handled incoming/outgoing TRICARE calls from veterans and providers. • Responded to inquiries using various forms of communication by emails, web, and written letters. • Educated providers on billing requirement of TRICARE to efficiently process claims. • Successfully analyzed the caller's needs by researching information and answering questions to resolve issues. • Provided floor support to team members. • Assisted with supervisor calls. • Maintained beneficiary’s information by making corrections and referring their information to the appropriate source to keep the Military and Veterans information updated. • Analyzed claims to determine if eligibility requirements are met and made determinations for filing the claims. • Faxed over requested medical documentation to providers. City of Newportnews Waterworks; Newportnews, VA January 2017- May 2017 Customer Service Representative (Temp) • Assisted customers with accounts by reviewing bills, negotiating payment extensions, and setting up payment arrangements. • Tracked information concerning inquiries regarding meter leaks and water quality. • Initiated and closed work orders for new or terminated services. • Provided services to assist with creating new customer accounts by registering them online or resetting passwords. • Proper research and documentation on customer’s accounts. • Assigned to special work order project by documenting disconnections/terminations by inputting information by data entry. Healthnet Federal Services (Kelly Services-temp); Hampton, VA October 2016 to December 2016 Authorized Appointer • Knowledge of TRICARE benefits and guidelines and system applications. • Assisted veterans with receiving medical assistance • Searched and contacted veterans’ providers to schedule appointments for the closest medical facility. • Answered phones and researched inquiries concerning veterans’ benefits and enrollments. • Updated veterans accounts in database by uploading received claim documents. • Processed and updated PCM changes and provided information regarding authorizations and referrals. • Properly implemented the medical billing codes by data entry • Data entered confidential medical information for veteran Colonial Penn Life Insurance; Philadelphia, PA November 2014 to September 2016 Telesales Agent • Successfully obtained residential state life insurance licensing. • Provided exceptional customer service while receiving inbound calls and making outbound calls to prospective customers. • Handled inbound sales calls and also assisted customers with processing monthly and yearly payments. • Received additional monthly compensations by meeting sales expectations. Comcast; Philadelphia, PA June 2012 to October 2014 Technical Support • Answered and resolved technical questions about internet and cable equipment by helping customers troubleshoot equipment. • Utilized appropriate resources and desktop tools to solve customer related issues. • Addressed a variety of billing issues and payment inquiries. • Reviewed customers billing/researched service disruptions and providing solutions to assist with disconnections. • Effectively promoting/selling new products and services to customers by explaining the features and benefits of services. • Rewarded frequently with incentives and prizes for selling or up-selling a variety of products and services. Sprint Nextel; Hampton, VA October 2008 to February 2012 Account Services • Provided information on customers’ accounts by researching billing inquiries and payments. • Investigated and resolved customers’ questions and concerns by maintaining customer satisfaction and retention by offering new products and services at a discounted rate. • Properly tracked customer calls by documenting in a computer database. • Provided excellent customer services and ensured customer satisfaction Education -University of Maryland University College: Jan 2016- Still attending -Hampton High School: graduated June 2003 -American TESOL Institute: Received Certification Oct 2018 |