TESOL Employment Network
Emily Wilson
Avatar is pending approval
Teacher | Basic | |
|---|---|
| Real name | Emily Wilson |
| I am a | Teacher |
| Seeking a | Teaching Job |
| Join Date | 02/04/2018 |
| Profile | |
|---|---|
| Destination Countries - School Locations | Philippines. Prefer NCR, Metro Manila, Quezon City, Pasig, Taguig, BGC, or Makati. |
| Resume - Employer Information | EMILY D. WILSON drew.wilson28@gmail.com ▪ 423-943-1876 ▪ Johnson City, TN 37601 http://www.linkedin.com/in/zedw5 TRAINING DEVELOPMENT & PROJECT MANAGER Highly motivated, reliable, and creative Training Development Business Process Analyst with 8+ years of proven analytical experience. Consistently identifies root causes and implements streamlined solutions using “out of the box” thinking. Delivers training and quality touch-points regularly to maintain an increase in productivity output and reduce escalated outages. Manages multi-site network projects to meet or exceed standard intervals. Operates with a customer-centered sense of urgency and thrives in fast-paced environments. Core competencies include: Training Development & Delivery ▪ Project Management ▪ Business Metrics & Reporting ▪ IT Troubleshooting Ethernet Network Mapping ▪ Root Cause Analysis ▪ Project Planning ▪ Customer Relations ▪ Interval Forecasting PROFESSIONAL EXPERIENCE JOHNSON CITY SCHOOLS ▪ Johnson City, TN ▪ Feb 13, 2018 - Present ▪ Substitute Teacher for grades K-8, all subjects. CENTURYLINK ▪ Bristol, TN ▪ 2009 – Jan 26 2018 Second largest U.S. telecommunications provider to global enterprise customers striving to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. ▪ Analyst II Train/mentor offshore vendor in basic and advanced telecom products/procedures through drafting and delivering training material both remotely and onsite at the vendor location. Support sales and network engineers as a technical and project manager on multiple site Ethernet network orders for installs, network upgrades, and to resolve errors delaying request completion. Develop project plans and documents for existing customer Ethernet network configurations in line with industry Telcordia standards. Implement and follow Ethernet network upgrades and installs through to completion. Increased order entry productivity by 75% through continuous hands-on training and development Increased monthly average quality assurance scores to 90% through development of product knowledge and troubleshooting touchpoints Improved standard interval for Ethernet install by reducing the average interval from 60 days to 45 days Decreased overall order escalations by 50% Improved order turn-around time by 2 business days, which increased sales end-of-month revenue reporting by 70% EDUCATION Bachelor of Science in Technical/Professional Writing EAST TENNESSEE STATE UNIVERSITY ▪ Johnson City, TN ▪ 2008 TESOL Advanced Certification for Teaching English to Speakers of Other Languages AMERICAN TESOL ▪ http://tesol.institute/programs/ ▪ 2018 TECHNICAL SKILLS ASP.net ▪ CSS/CSS3 ▪ HTML/HTML5 ▪ Javascript/Jquery ▪ Salesforce ▪ Sales Package Web ▪ SAP ▪ SQL Work Force Admin & Circuit Inventory Management Systems ▪ VBA/VBScript ▪ SharePoint Proficient in MS 365 Office Suite ▪ Advanced skills in Excel & Access |
Datafeed
- No items
-
TeacherEmily Wilson joined the TESOL Employment Network!Apr 2 '180 1American TESOL Institute likes thisYou need to sign in to comment
